Enquiries and bookings
We use contact and vehicle details to respond to enquiries, arrange appointments and provide workshop updates.
Privacy at PMW
Clear information about how your details are handled
This policy explains how PMW Automotive uses personal information from customers, website visitors and people who contact us about servicing, diagnostics, MOT testing or repairs.
It is written to be practical: what we collect, why we use it, who it may be shared with and how to contact us about your rights.
Vehicle records
Service, diagnostic and MOT information may be kept so we can support future visits and legal record keeping.
Website protection
Cookies, analytics and security tools help the website work properly and protect forms from misuse.
Information We Collect
We collect information you provide directly, information created during workshop services, and limited technical information when you use the website.
- Name, phone number, email address and booking preferences.
- Vehicle details such as make, model, registration, mileage, symptoms and service history.
- Messages, form submissions, appointment notes and customer service records.
- Technical website information such as IP address, browser type, device details, pages visited and form security checks.
How We Use Your Information
Your information is used to operate the workshop, provide customer support and maintain the website.
- To respond to enquiries and confirm bookings.
- To provide servicing, diagnostics, MOT support, repairs and related advice.
- To prepare estimates, invoices, service records and customer communications.
- To improve the website, understand site usage and keep forms secure.
- To comply with legal, tax, accounting, insurance and regulatory obligations.
Lawful Basis
Depending on the context, we process personal information because it is needed to provide a requested service, because we have a legitimate business interest, because we must comply with the law, or because you have given consent.
- Contract: arranging and carrying out work you ask us to perform.
- Legitimate interests: managing enquiries, records, security and customer service.
- Legal obligations: accounting, tax, MOT and regulatory record keeping.
- Consent: optional marketing where consent is required.
Sharing Information
We do not sell your personal information. We only share it where needed to provide services, run the business or meet legal requirements.
- Payment, email, hosting, analytics and security providers.
- Parts suppliers, warranty providers or technical support partners where needed for a vehicle issue.
- Insurers, professional advisers, regulators or authorities where required.
- Google services used for analytics, maps, reCAPTCHA or website security where enabled.
Cookies and Analytics
The website may use essential cookies, analytics tools and anti-spam checks. You can control many cookies through your browser settings, though some site features may rely on essential cookies.
- Essential cookies help forms, sessions and security checks work.
- Analytics cookies help us understand how visitors use the website.
- reCAPTCHA or similar tools may check form submissions for spam protection.
Retention
We keep personal information only for as long as reasonably needed for the purpose it was collected, including customer service, warranty, tax, accounting, insurance and legal requirements.
- Enquiry records are kept long enough to respond and manage follow-up.
- Workshop and invoice records may be retained for legal, tax and service-history purposes.
- Security and website logs are retained for a limited period unless needed to investigate misuse.
Your Rights
Under UK data protection law, you may have rights over your personal information. These rights can depend on the reason we hold the data.
- Ask for access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete information where we no longer need it.
- Object to or restrict certain processing.
- Ask for a copy of data in a portable format where applicable.
Security
We use reasonable technical and organisational measures to protect personal information. No website or email system is completely risk free, so please avoid sending sensitive payment details through general enquiry forms.
- Access to business records is limited to people who need it.
- Website forms use security measures to reduce spam and abuse.
- Payment details are handled through appropriate payment routes rather than stored in website forms.
Privacy contact
Questions or data requests
Contact PMW Automotive if you want to ask about this policy, update your details or exercise your data protection rights.